Order support and returns at Service Year Awards
What should HR do when a service award is not right?
A plaque engraved with one employee's name and years cannot be given to anyone else, so the approved proof is the record both sides rely on. If an award turns up damaged, or the engraving differs from that proof, write to Service Year Awards with the order reference promptly. Should the order leave you unhappy, the policy below provides a 100% satisfaction refund. Explain what is wrong and what outcome you need. Mention the presentation date too, especially when a retirement or anniversary gathering is close.
What details help us review a service award problem?
- The order reference and the employee's row from the roster.
- What is wrong: a name, the milestone, the service dates, the message or physical damage.
- A photo of the plaque or award, plus the box and label if it was damaged on the way.
- The line as it appears on your approved proof, when the engraving does not match.
- The date of the presentation, farewell or staff meeting the award is meant for.
Order terms for employee recognition plaques
- Before accepting
- Your employee recognition plaques are made to the approved specification, so read the cancellation, return and remedy terms in the written quote first. An illustration does not establish a stocked product or a standard return arrangement.
- Reporting an issue
- Contact Service Year Awards promptly with the order reference, the affected employee recognition plaques, the problem and photographs where useful, and keep the approved proof for comparison.
- Damage or missing items
- Keep the packaging, photograph the package and contents, check the packing list and share the delivery date.
- Changes after approval
- Report a changed “Employee” line, date or dimension at once. Whether it can still be made depends on the stage of work and the order terms; any revised cost or schedule is confirmed before proceeding.
- Remedies and refunds
- Service Year Awards explains the remedy, any return instructions and processing under your order terms and statutory rights. Wait for those instructions before sending anything back.
Which Service Year Awards piece is affected?
Name the piece as the collection does, and check the lines its proof fixed:
- Service Milestone Plaque: Employee, Milestone, Service years and Message lines
- Years of Service Recognition Plaque: Employee, Milestone, Company and Year lines
- Employee of the Month Acrylic Award: Employee, Program, Month and Contribution lines
- Retirement Appreciation Plaque: Retiree, Service years, Message and From lines
- Team Appreciation Award: Team, Achievement, Project and Year lines
- Clear Acrylic Milestone Award: Employee, Milestone, Program and Year lines
- New Hire Desk Nameplate: Name, Title and Team lines
- Full-Color Photo Recognition Plaque: Recipient, Photo caption, Message and Year lines
- Perpetual Service Recognition Board: Board title, Employee, Milestone and Year lines
Satisfaction refund: If you are not happy with your order, we offer a 100% satisfaction refund. Contact us with your order reference so we can arrange the next step.
Contact Service Year Awards about your order.
Business contact
Service Year Awards